Shipping policy

1. Order Processing

  • Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer free shipping on orders over $30.00.
  • Shipping rates for orders below $29.99 will vary based on the weight of the order and the destination.

Estimated Delivery Timeframes:

  • Standard Shipping: [5-7] business days
  • Expedited Shipping: [2-3] business days
  • Overnight Shipping: [1] business day

3. International Shipping

  • We offer international shipping to the following countries: NA.
  • Shipping charges for your order will be calculated and displayed at checkout.
  • Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Coffee Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

Estimated Delivery Timeframes:

  • Standard International Shipping: [10-20] business days
  • Expedited International Shipping: [5-10] business days

4. How Do I Check the Status of My Order?

  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow [48] hours for the tracking information to become available.
  • If you haven’t received your order within the estimated delivery timeframes, please contact us at [your email address] with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes

  • Some carriers have limitations around shipping to P.O. Boxes. If you use a P.O. Box, we recommend selecting [applicable shipping method].

6. Refunds, Returns, and Exchanges

  • We accept returns up to [30] days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
  • In the event that your order arrives damaged in any way, please email us as soon as possible at [your email address] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
  • If you have any further questions, please don't hesitate to contact us at [your email address].

7. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.